Automation Anywhere, a global leader in Agentic Process Automation (APA), has announced its acquisition of Aisera, a top AI-driven service experience platform for IT, HR, and Customer Service. The combination brings together powerful automation capabilities and advanced conversational AI, creating one of the industry’s most comprehensive portfolios for building autonomous enterprises.
Advancing the Autonomous Enterprise Vision
With this acquisition, Automation Anywhere is pushing forward its mission to help organizations become “Autonomous Enterprises” — workplaces where up to 80% of tasks are automated or supported by intelligent AI agents. This shift promises faster operations, reduced costs, and improved customer and employee experiences.
Transforming Enterprise Cost Models
Automation Anywhere CEO Mihir Shukla highlighted that the acquisition strengthens customer value, expands market reach, and accelerates growth in Generative AI solutions. He emphasized that AI agents can drastically reduce traditional IT service management costs, with companies potentially saving up to 40% by shifting to outcome-based pricing instead of license-based models. 
A Unified AI + Automation Powerhouse
Aisera CEO Abhi Maheshwari called the merger a major milestone, noting that both companies share a bold vision: AI can fundamentally transform every department of the enterprise. Together, they aim to deliver breakthrough automation capabilities across industries.
A Combined Technology Stack Built for the Future
The joint offering from Automation Anywhere and Aisera brings a seamless, enterprise-grade solution designed to support large-scale, intelligent automation:
- Advanced Conversational AI Agents for IT, HR, and customer service
- Agentic Process Automation (APA) enabling AI agents to take action across thousands of enterprise systems
- Process Reasoning Engine (PRE) enhanced by insights from hundreds of millions of executed automations
- Mozart Orchestrator, coordinating complex cross-system workflows
- A flexible, secure architecture that lets enterprises choose their preferred LLMs and infrastructure
Expanding AI Talent and Commitment
More than 100 Aisera AI engineers will join Automation Anywhere, strengthening its capabilities in multi-domain agentic automation. The company also confirmed it will continue supporting Aisera’s current customers while investing significantly in product innovation.
